Stress Free Communications
" I have used Relax Telecom for several years now and always found the service responsive and helpful. The voip phones are excellent quality and value. "David Frieslander - PIM Design
" Having recently moved our account to Relax Telecom, we have been impressed with the way in which the transfer has seamlessly taken place and especially with their team, in the way they confidently have given us advice and answered all the queries we have put to them. Don’t hesitate if you are thinking of using Relax Telecom as a supplier/partner for your business. "Ian Cook - 121 Direct mail
" I have used relax telecom for a few years now and the service is 1st class, From the ease and speed of setting up new numbers to billing.  You can't fault the level of service Relax telecom strive to provide. A very happy customer. "John Duckworth - Blue Sky financial claims
" We have been exceptionally happy with the service provided by Relax Telecom, who have been friendly and efficent in all dealings and I have no hesitations in recommending them. "Michael Lopez - Henderson Accountants Ltd
" Since using Relax telecom my faith in telecoms has been restored! I was more interested in reducing costs then concern for quality of delivery, Relax has covered both bases. "Will King - Sellers Griffin
" The service from Relax Telecom is excellent. From the initial discussions, implementation to ongoing support-nothing is too big or too small for these guys to deal with. At last a company that cares about its customers! "Richard Render - Care group holdings
" We have used Relax Telecom for a number of years now and their service and support has always been impeccable. I wouldnt hesitate to recommend Relax to any business requiring telephony services. "Chris Smith - Financial Claims Advice Ltd
" 'We asked Relax to take over our telecoms a year ago, since then it's been a breeze. Any changes we needed making were done quickly and without any fuss but the biggest difference is the reduction in price, with the money we saved we've increased our workforce. I just wish we'd moved earlier!' "Jamie - MP advice Group
" We wanted to switch from our previous provider to update our telecoms infrastructure to a VoIP system - predominantly to take advantage of the benefits, features and flexibility that VoIP provides. We also needed to expand our whole operation to new premises. This all needed to be completed in a very short period of time, with no interruption in service. We believed that this would be an ..."Mark Littlewood - Select Property
" Synergy Leads an MOJ regulated company have been using relax telecom for 2 years now to supply a VoIP solution for our 30 seat call centre. Part of our licence requirement is that we record all calls and have access them to them live. I have always found their staff to be very helpful which was important to us as we are not a tech company. Tony ..."Laura Gillard - Synergy Leads
" We have been a customer of Relax Telecom for several years now and would be more than happy to recommend them. The customer service and support teams are excellent and deal quickly and professionally with everything we throw at them. No job is too big or too small for them. As a shipping company we rely heavily on our telecoms and it’s great to feel confident that we have experts taking ..."James Cross - Arbour Shipping

Privacy Policy

Relax Telecom Ltd Suite 5, Marple House, 39 Stockport Rd, Marple, Stockport, Cheshire SK6 6BD | 03339889888

When you use Relax Telecom products and services you trust us with your information. We greatly appreciate the trust you place in us and take the secure management and protection of your information extremely seriously. Whilst we strive to ensure all of Relax Telecom’s obligations to current regulations and data protection laws are met, we also endeavour to be transparent about the ways in which we manage and protect your information, privacy and security.

This Privacy Policy seeks to help you understand what data we hold and what we do with it.

Data Controller

As data controller we hold and collect data on all our employees. We also hold some personal customer contact information to allow us to meet our contractual obligations. We have clear procedures in place to deal with all types of personal data requests in order to meet our commitments to the General Data Protection Regulations (GDPR).

We do not share this data with third parties.

Users of products and services will always be informed of how any personal data will be collected and used as part of the submission process. Should a user wish to know what personal data is recorded about them, they can request this from us using the contact information at the end of this document. You can also contact us should you require your personal information to be rectified, no longer processed, or completely erased.

For submission of any enquiry related to individual rights under the GDPR please use the contact information at the end of this document.

As a data controller we maintain oversight of our data and continually review our processes and procedures on how we secure data within Relax Telecom.

Data Processor

The types of data processed primarily include telephone numbers, address details, account details, clients’ customer details and payment details, not all of which would necessarily fall into the Information Commissioner’s Office’s (ICO) definition of personal data.

Staff who process Personally Identifiable Information (PII) within their job roles have all signed a confidentiality agreement as well as receiving training on the GDPR and data security. We delete all customer databases that reside within our network within a week of the contract end date, unless there is a lawful or contractual reason not to do so.

We operate according to the principle of least privilege, ensuring a strict access control policy is in place. Access is restricted and allowed only to those individuals who require it as part of their “Job Role.” This ensures that any data Relax Telecom processes is accessed only by appropriately trained staff. Our clients’ billing data is not readily available to all staff at Relax Telecom and is always securely accessed.

Data Security

Relax Telecom uses leading cloud infrastructure providers for hosting and storing client data. We ensure any cloud provider we use meets industry standards for data security- in particular ISO/IEC 27001 certified standards and controls for the data security.

Data Backup

Regular backups are taken for company and client data. Tests are conducted regularly to ensure reliability and ease of recovery.

Data Encryption

Data stored within our Cloud Platforms will also be encrypted in storage.

Protection and Detection

Throughout our IT infrastructure we have a variety of anti-malware solutions. These are intended to detect and protect against unauthorised intrusion or access of data.

Data Retention

Data is only retained for the time necessary to process it for the purpose provided. While the purpose of processing data will vary (the many different types of employee data, for instance), should you require information on retention times on any type of data, please contact us using the contact details at the end of this document.

Customers’ Rights

The Right to Object

Relax Telecom will cease billing processes at any time should an end user object to their data being processed.

The Right to Rectification

Where we receive a request to correct or amend billing details, we can simply and efficiently change them within the relevant product screens.

The Right to Restrict Processing

Relax Telecom allows for all processes to be restricted at any time for a single customer or an entire bill run. This also applies to our WLR gateway and provisioning portals

The Right to Data Export

Relax Telecom allows the export of customer information should a data port request be received.

The Right to Erasure

Relax Telecom allows for the complete removal of any contact information including Personally Identifiable Information held within the system.

About This Website

Types of Data Collected Through This Website

User data is collected to allow us to provide our services and for contacting the user .

Any use of cookies– by this website, unless stated -serves to identify users and remember their preferences for the sole purpose of providing the service required by the user. Failure to provide certain personal data may make it impossible for this website to provide its services.

Data Submitted on This Website

Where a user submits data to contact us or to be added to a mailing list, the information that is submitted will be retained. While this may vary depending upon the submission, it will typically contain data such as first and last name, phone number and address details including postcode.

Methods of processing

In addition to Relax Telecom Ltd, in some cases, the data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration), or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies). Those involved in operation and maintenance of this website may collect files that record interaction with this website (system logs).

Additional Information

If you require further details regarding the data we collect or your personal information please use the contact information at the end of this document.

Changes to This Privacy Policy

Relax Telecom Ltd. reserves the right to make changes to this privacy policy at any time by giving notice to its users on this page. It is strongly recommended you check this page often, referring to the date of the last modification listed at the bottom.

Unless stated otherwise, the current privacy policy applies to all personal data Relax Telecom Ltd. holds about its clients, its clients’ end user customers, its prospective customers and visitors to this website.

Contact Us

Email - | Tel: 03339889888

Last Updated 04/05/2018